Our policy is that we would rather lose a sale than to gain an unhappy customer. Please read everything, and if you have more questions about the ability or usage of the Crazycrusher, we will be glad to answer questions, and even crush samples of your rock or glass to confirm that it will do what we say what it will do. This will last years. If one wants to return it, the purchaser needs to pay shipping via their choice, and we will refund the actual listing price paid. You need to contact us PRIOR to requesting a refund to verify what the problem is that you are having. We allow 14 days from date of delivery, signature required.
We reserve the right to either deny or reduce a refund if the crusher is damaged from poor packaging, or from miss-use from the purchaser.